Terms of Service

Terms of Service

There are no hidden fee's so if you are searching for them in small print, just a head's up.

Use of ASEOHosting's Service constitutes acceptance and agreement to ASEOHosting's AUP (Acceptable Use Policy) as well as ASEOHosting's TOS (Terms of Service). From herewith in this TOS, AUP, SLA (Service Legal Agreement) and RAP (Resource Abuse Policy), the usage of "us", "we", "our", "ours" shall constitute reference to ASEOHosting, the usage of "you", "your", "they", "them" shall refer to client / customer of ASEOHosting.

Acceptance of Contractual Agreement

1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by ASEOHosting, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.

2. ASEOHosting will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

3. In connection with any Hosting Services, if Customer's actual bandwidth usage in any month exceeds allotted amount, specified in Customer's contract, Customer will pay ASEOHosting any additional fees as specified in the Service Description within three (3) days of invoicing period. Any BW overage bill not paid within three (3) days of invoicing will be subject the server and services to suspension.

What may not be hosted on our network:

- Warez
- IRC
- Child pornography
- Copyrighted media, includes but not limited to: Video, Music, TV, Radio
- Hacking tools / material
- Spam tools / material
- Proxy pages
- Torrent
- Peer2Peer
- Anything that may harm us, the server, or anyone else (mentally, physically)
- Sites using high httpd, mysql, massive e-mail sending or any other thing to make server overload (Only for our web hosting)
- Forum with using heavy database and large amount members (Only for seo hosting)

*** We keep the right to remove or suspend account which has one of above stuffs without any prior notice.

We do not allow any kind of THREAT, ABUSIVE and BAD WORDS on live chat with our sales or techs or on trouble tickets.

We do not allow multiple accounts on a single ip and Addon Domains & Parked Domains due to SEO purposes

Network Uptime is the total time in a calendar month that ASEOHosting network is available through the Internet, provided that Client has established connectivity. ASEOHosting takes responsibility for Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Network will be available to clients free of Network Outages, that render 100% packet loss, 99% of each calendar month.

Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled "Network Uptime" above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in ASEOHosting's Network as confirmed by ASEOHosting. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

Scheduled Downtime is any ASEOHosting scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 12-24 hours notice.

SLA Network Violation Credit

Performance Credit exclusions:
The following are excluded from the monthly calculation of Service Availability: - Scheduled downtime - Problems outside of ASEOHosting's network (upstream providers, or client's inbound connection) not effecting 100% loss to our network - Interruptions or failure of individual service caused by client, their employees, client's customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, server hardware failures or other users on server to cause the server to overload which may cause downtime. We will do our best to remove such offenders immediately

Payment:
Establishment of this service is contingent upon receipt of payment from Customer to ASEOHosting. Subsequent payments are due on the anniversary date of the month for that month's service, unless customer requests all monthly payments to be consolidated to one specific billing date. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account's monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/ 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

Payments and Fees:
Payment is due on the defined monthly recurring billing date is 1st of each month. Service will be interrupted on accounts that reach 5 days past due. Service interrupted for nonpayment is subject to a $50.00 reconnect charge for seo dedicated servers. If your server is terminated and only if it is possible to recover you will be subjected to pay $100 for recovery fee. Seo hosting plans will be terminated every 10th of the month. Seo servers will be terminated 5 days past due. ASEOHosting is not responsible any of the data for all services once service got interrupted/disabled due to payment issue.

Server payment issues:
Invoice due date is called your Server Payment Date(SPD) which is every 1st of the month . Server payments strictly to be paid on SPD. Your next payment is always visible at billing portal and you get notified 6 days before your SDP by email to your billing portal registered e-mail. In case of payment could not be charged that you will have notification e-mail to your registered contact e-mail. You will need to respond and inform ASEOHosting about your payment situation in 48 hours after you receive overdue notification e-mail for date and time you intent to pay. ASEOHosting keeps the right shut down server after 48 hours overdue notification e-mail sent. If client do not respond payment notifications this will trigger termination progress and this is another 48 hours(every 5th of the month). ASEOHosting is no more responsible by your server  and data in termination progress. If you wish to save your server within termination progress there will be service charge involved get back your server online. To prevent our server from payment issues please make sure that you have enough funds available to charge by ASEOHosting at your payment date. Please simply keep in touch with ASEOHosting about payment issues
Add Ons (extra Ram, HDD, Uplink...etc) payment should be upon order, we keep the right to remove part or disable the server for unpaid add-ons.

Delinquent Accounts:
ASEOHosting may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Backup files (for Shared Servers):
We are not responsable any of the data if server gets hdd failure, fresh os installation, hacking and any other unexpected issues. We advise you to keep your data at your local computer.

Upgrading Your Package:
Good news!!! You could upgrade your plans anytime.
click here to check how to do that
If you are upgrading your package first 2 weeks after your last payment; you will pay the difference of the next package and will have a new subscription at next payment date for th last package. If you upgrade your package after 2 weeks of your last payment; you must pay new package price and start to using it with new date. Old subscriptions are subject to cancel after new one achieved.

Account Cancellation:
If you like to to discontinue your hosting plan and would like to cancel your plan please follow the steps below.
1) Login to billing portal
2) Click My services tab
3) Click on the icon at right side to your hosting plan to see package details
4) Click "Request Cancellation" button
5) Describe the reason for your cancellation for us to improve our services /p>

Refunds and Disputes:
a. 30 Days money back Guarantee for seo hosting plans (except Dedicated Servers - Domain Registration - Domain Renewal - SSL Certificates) :
All seo hosting plans come with a 30 days money back promise. If for whatever reason we fail to satisfy your needs and are within 30 days we will charge $15 / $125 (depending on package) setup fee then refund the balance of your initial payment all we ask is you give us a reason so this will help us improve as a company. Dedicated Servers do not fall under this policy due to the labor involved in setting them up and also cost. Refunds may take up to 2 weeks.
b. Dedicated Servers:
None of the dedicated seo server plans are refundable. NO MONEY BACK GUARANTEE FOR DEDICATED SERVERS
Disputed charges to your credit card issuer, also known as charge backs, in ASEOHosting's discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

Bandwidth Overage (Dedicated Server):
Your server comes with a set bandwidth 2000GB or 5000GB depending on server package. This represents the amount of bandwidth that you are allowed to use for each calendar month. If you exceed this allotment for any reason in any calendar month, even if you have cancelled service with ASEOHosting.com during the month, you will be charged overage bandwidth at a rate of $.30 per gigabyte. Bandwidth billing is done in arrears, and you will receive your bill for overage bandwidth during the first week of the following month that the overage occurred. It is your responsibility to monitor your bandwidth usage and to pay for all overages. If you are a reseller, it is your responsibility to monitor the bandwidth usage of your client(s) as you are solely responsible for any and all overages incurred by them.

Dedicated Server Restore:
ASEOHosting is not responsible for the restoration of data to server. We strongly recommend that your purchase backup options for your server, and keep copies of your data off-site with you for emergency purposes. If hardware failure and data loss occurs, you the client are responsible for data restoration. ASEOHosting shall not be liable for loss of data under any circumstance.

Hardware replacement will occur within 1 - 8 hours of the reported problem, ASEOHosting will refund 5% of the monthly fee per additional 8 hours of down time (up to 100% of customer's monthly fee). In order to reduce replacement hardware downtime, we keep a small quantity of pre-built systems on hand to swap out Hard disks, so that your server can be back up in the shortest amount of time. For Hard disk failures, we keep pre-installed drives with our standard partitioning for immediate deployment. In order to request an SLA hardware violation credit, you must email sales, within 10 days of reported violation, at: billing [at] aseohosting.com. SLA violations will be reviewed by our personnel Monday - Friday 9AM to 5PM EST. *Hardware SLA violations do not cover network violation*